Terms and Conditions
Booking and Deposits
A non-refundable deposit is payable at the time of booking. The balance is payable 4 weeks before your arrival date. A damage deposit of £300 is payable seven days prior to your arrival and returnable within 7-10 days of departure, subject to all being in good order.
We will email you 2 weeks prior to arrival to ascertain the bed configuration that best suits you, but please let us know any special requirements that you might have as soon as possible
Please also let us know if guests are scheduled to change during the duration of your stay and if additional bedding is required. We reserve the right to raise a small charge to cover the additional laundry costs depending on the number of changes.
Please let us know no less that 7 days in advance of your stay what bed configurations you require. 5 rooms (including Family room) can be made up as either twin rooms or with super king beds (zip and link), there is then 4 double and 1 twin rooms.
We try our best to keep the house as nice as possible for our guests and therefore we DO NOT allow pets in the house, (apart from registered guide dogs).
Use of equipment
The use of all equipment, BBQ etc is included. Please ensure that you read all safety notices included in the house guide before using any equipment.
Whilst you will enjoy exclusive use of the house and grounds, our staff do often require access for maintenance whilst guests are still in occupation. We always do our best to inform you when staff will on the premises and disturb your stay as little as possible.
Use of the property
Horsley Hall shall be used solely for the purpose agreed with Horsley Estates (Eastgate) in advance of your period of hire (which shall normally be as a furnished, self catering, holiday let). The occupier shall not sub-let the property or any part of the property or any equipment from the property. Neither shall any equipment, furniture or fittings be removed from the property by any member of the party. The occupier accepts and agrees that no right of occupancy exits after the end of the hire period for any persons in the hiring party. All persons shall vacate the property at the conclusion of the hire period.
Horsley Hall cannot accept bookings for single sex parties unless specifically arranged in advance. Horsley Hall reserves the right to refuse entry to the property without refund or to withhold security deposits should we have reasonable grounds to believe that the property is to be/or has been used for stag or hen parties without prior arrangement. Single sex bookings may be asked to pay a larger security deposit.
Check in and departure times
Check in will normally be from 4pm on the day of arrival (first day of booking) and departure time will be 10am. Delayed departures or early check–in times are often available upon request however, these are only available by prior arrangement and are only available if Horsley Hall is NOT occupied on the nights immediately prior to, or after your period of hire. Early check–in / late check out arrangements are made by concession and arrangement only, are not automatically available and may be subject to change. Late departure not previously agreed may result in an additional cleaning charge if additional staff have to be employed to complete cleaning in-time for the next guests.
Horsley Hall reserves the right to refuse accommodation if it is deemed that the accommodation might not be suitable for the intended stay. In no circumstances may the number of people occupying the property exceed the maximum capacity of the property, unless agreed in advance and in writing. Occupancy of more than 22 must be arranged in advance and an additional charge is applicable for the use of sofa beds.
The occupier shall at all times maintain the property and its contents in a clean and tidy condition. The occupier shall be liable to the owner for any loss, costs, expenses or claims arising from any damage caused to the property and/or its contents by the deliberate, negligent or careless act or omission of the occupier or any person in his/her party. If, as a result of such damage, the property or any of its contents need to be repaired or replaced, then the holidaymaker shall be responsible for paying the reasonable cost of doing so. Where applicable, all members of the party must observe all security procedures advised by the Owner, Caretaker, Keyholder or Agent, especially in respect of key security, and any burglar/fire alarms or other security equipment. In the event that keys are to be posted back to Horsley Hall, these must be posted by recorded delivery and a receipt obtained from the Post Office. Horsley Hall reserves the right to charge an extra cleaning charge if the property is left in a condition that requires additional cleaning time.
Availability of the Property
The booking is made on the understanding that the property is available on the dates stated. If for any reason beyond the control of Horsley Hall, (e.g. fire, flooding of property, storm damage to property, breakdown of major heating appliance, sale or withdrawal of the property by Horsley Hall for any reason, etc) and the property is not available for the date, Horsley Estates (Eastgate) will return all monies paid. Horsley Hall shall not be liable for any loss, expense, inconvenience or otherwise, resulting in such unavailability and you shall have no claim against the Company.
You will be advised by Horsley Estates (Eastgate) if such an event occurs, and all efforts will be made to secure a satisfactory solution are not responsible for any third party bookings made either directly by us or by yourself, i.e, catering or other extra activities booked. Should the property become unavailable for any of the reasons above, we will not be liable to refund any losses from deposits or payments made to catering companies etc.
Acceptance of Booking Conditions
It is the responsibility of the Hirer to insure that these booking conditions are complied with by all members of the party. Email or telephone booking with or without deposit or total amount paid by credit card, will be deemed to be confirmation that these conditions have been read and understood, and that the Hirer confirms and warrants all the details and conditions and accepts responsibility for all the information supplied thereon by the Hirer.
What if a Problem Occurs
Horsley Estates (Eastgate) tries to do everything possible to give you a successful and enjoyable stay but sometimes things can go wrong. Please report the matter to us as soon as possible, whilst still on holiday, and we will immediately investigate any complaint or difficulty during the holiday and take steps to resolve the problem. No compensation can be considered for any complaint which is only notified after the holiday/period of hire is completed.
Suitability of the Property
Horsley Estates (Eastgate) reserve the right to refuse or revoke any booking(s) for any property which, may in their opinion (and at their sole discretion) be unsuitable for your party. (i.e difficult staircases, steep pathways, location etc.) If any member of the party who has any walking difficulties or other health or disability problems which may lead to the property or areas of the property being not entirely suitable, this should be declared and described at the time of booking, to enable us to offer additional specific advice which might be pertinent, and Horsley Estates (Eastgate) can accept no liability for subsequent difficulties if this information is not supplied. Because of the age and nature of the property,
Horsley Hall is not able or obliged to make the house fully accessible or suitable for all members of the public, we have assessed the property under the terms of the Disability Discrimination Act, to determine if the property can safely be visited by people with certain disabilities. It is generally assumed that such people who might be affected, will be accompanied by family and friends, and if we are made aware of the difficulties we can more easily advise if the property is suitable. Such advice can only be provided if we are told in advance and ideally no later than the time of booking. Horsley Estates (Eastgate) can take no responsibility for any problems arising if we have not been informed in advance of any such difficulties.
Accuracy of Information Provided
All information and statements are made in good faith. However, Horsley Estates (Eastgate) does not warrant and is not responsible for the accuracy of any information or statements made by representatives/agents unless provided in writing.
Liability to Hirer
Horsley Estates (Eastgate) accept no liability to any person or member of a booking for any personal injury, loss or damage to property however sustained or caused, nor for the loss of personal property and/or money. Cars, baggage and personal effects of all kinds are at the occupier’s risk at all times. Any Hirer who does not have cover under their own Household Policy, Corporate or Motor Policy for loss or theft whilst in occupation is recommended to take out additional cover.
Security and Safety
All persons occupying Horsley Hall must take all normal precautions against causing any damage, or danger to life when using electrical or heating appliances, fires etc. Any safety equipment such as Fire-Extinguishers, Smoke Alarms, Carbon Monoxide Detectors etc, must not be interfered with other than for use in an emergency situation. Any problems occurring with any equipment must be promptly reported to Horsley Estates (Eastgate) so that remedial action can be taken. Any amenities offered, i.e. Hot tub, games equipment, cots, high chairs etc are offered entirely at the users risk. Horsley Hall has a NO SMOKING POLICY, violation of this may result in the property Owner retaining some or all of the security deposit.
Once Horsley Estates (Eastgate) has confirmed the booking, the initial payment will become due. We prefer payment by BACS and details will be provided on agreement to hire being received. If paying by cheque, this should be posted by first class mail to arrive within 3 days. We cannot hold provisional reservations for longer than this unless special arrangements are made. The booking will be confirmed in writing by Horsley Estates (Eastgate) upon receipt of the required Payment as follows;-
A) If the starting date of the holiday is more than four weeks days in advance, 10% of the rental is payable
B) If the Booking is made within four weeks of the commencement of the holiday the full rental is payable.
The Damage Deposit is payable prior to arrival.
If the Initial Payment is only a deposit, the Hirer is liable to pay the full balance shown on the Booking Confirmation letter at the latest seven days before the start of the hire period. Cheques which are returned unpaid will incur charges.
Authority to Sign
The person who agrees the booking certifies that he or she is authorised to agree Booking Conditions on behalf of all persons included on the booking form. The signatory must be a member of the party intending to occupy the property and be 18 or over.
Any holidays booked as Self-Catering Accommodation are deemed to be legally binding Contracts, and as such, the person who books the holiday is fully liable for the total amount as shown on the confirmation. Sometimes, unfortunate circumstances such as a family member suddenly becoming ill may result in the need to cancel or re-schedule a holiday, and we strongly recommend that you take out Holiday Cancellation Insurance. This should be purchased as soon as possible after the booking has been confirmed. Most companies will not provide cover at a later date, and may also ask for proof of the members of your party. Many people now take out annual policies which are available at very reasonable rates. There are many Insurance Companies now offering travel and cancellation insurance. Please note, Horsley Estates (Eastgate) or the property owner are not required to make refunds in the event that bad weather prevents hirers travelling. If the hirer is unable to reach the property due to circumstances outside of the control of Horsley Hall (i.e, road closure, rail network closure, weather conditions) then the hirer must seek a refund via their own travel insurance.
Please note if you have a problem please contact us as soon as possible. We will always do our very best to help.
Necessity to Cancel Your Booking
Having to cancel a trip under such circumstances can be a disappointment, and although we will, of course, try to re-let any cancellations, we cannot guarantee this particularly if the cancellation is very close to the due date. If you think you may have to cancel, please let us know as soon as possible, so that we can put the dates up for re-letting. If the trip is cancelled before the final balance is due, we will usually be able to re-let, but cannot guarantee this, so please do not delay in advising us, you will be required to pay your final balance on the due date if we have still not managed to re let Horsley Hall. If we are successful the hirer will receive a refund of monies minus non-refundable deposit already paid. We will provide a cancellation invoice showing this amount, which you may be able to claim off your own insurance. If we are unable to Re-Let the accommodation, our original Booking Confirmation letter will be your official receipt. Any other written confirmation or cancellation invoice that might be required by your Insurance Provider will incur an administration fee of £20.